Legal imprint | Audi Centre


Imprint, Terms and Conditions, Privacy Policy, Complaints Handling, Cookie Policy, and OBFCM listed below.


Audi Centre

Sandyford Bracken Road
Dublin D18 C7Y8


Terms and Conditions


By entering this website you agree to all of the terms and conditions as set out below.

Product Specification

The specifications contained within this website are for information purposes only as we cannot confirm the exact specifications of the vehicle. If you require any specific feature you must consult the Audi Centre who regularly update specifications shown. Please check model availability and full specification details with your Audi Centre prior to ordering. We cannot accept contractual responsibility for your reliance on theinformation contained herein.


All prices contained within this site, whilst accurate at the time of input, are subject to change. This may be due to stock availability, campaign closures and manufacturer influence. We reserve the right to change prices without notice and recommend that individual written quotations are obtained from the Audi Centre to validate/confirm any promotion displayed. We cannot accept contractual responsibility for your reliance on the pricing contained herein.

Intellectual Property Rights

This web site is published by the Audi Centre and is protected by copyright and other intellectual property rights in existence at any time throughout the world. All web site design, text, graphics, the typographical arrangement thereof, and all other material on this web site is copyright of the Audi Centre or their service and technology providers.

Permission is hereby granted to electronically copy and to print hard copy portions of this web site for the sole purpose of using this as an information resource for Audi Centre products. Any other use of materials on this website, including reproduction for purposes other than the above, modification, distribution or republication without the prior written permission of the Audi Centre is prohibited.

The trade marks, logos and service marks shown on this web site, unless otherwise specified, are the trademarks of Audi or the Audi Centre. No rights are granted to use any of them in any manner whatsoever.

Any infringement of the Audi Centre's rights will result in appropriate legal action being taken against you.

Misuse Statement: Audi Centre reserves the right to prevent your usage of this site if you misuse the contents contained within this website in any manner. Audi Centre is the final arbiter as to what shall constitute misuse and its decision will be final.

Governing Law This website is for use by persons located and resident within the Republic of Ireland. These terms and conditions shall be subject to it's laws and the parties to any dispute or action hereby submit to the exclusive jurisdiction of it's courts.


This web site makes use of cookies to track visitor sessions. No personal information is stored in the cookie that is issued by the site. The value stored in this cookie is an anonymous identifier, which is not linked to any other personal information you may give us during your visit.

Privacy Policy

We are committed to respecting your privacy. This notice is to explain how we may use personal information we collect when you:

• place an order for a vehicle, parts or services;
• communicate with us about your order or purchase;
• contact us about a vehicle, parts or services you are considering ordering, including arranging a test drive;
• otherwise make an enquiry; or
• browse our website.

References to we, our or us in this privacy notice are to Charles Hurst Dublin Limited trading as Audi Centre.

Charles Hurst Dublin Limited is registered in Ireland under company number 316961 and our registered office is c/o Mason Hayes & Curran Professional Services Limited, 6th Floor, South Bank House, Barrow Street, Dublin 4, Ireland.

• When you interact with us, particularly when you purchase a vehicle, parts or services, you may provide us with personal information about you, such as your name, address, gender, date of birth, telephone number, email address, occupation or job title, payment and financial information, including bank details, information about your vehicle including service history and your motability details.
• You may also need to provide us with a copy of identification documents such as your passport, driving licence and/or a utility bill. These documents will include additional personal information about you such as (depending on the nature of the document) your nationality, place of birth, photograph and passport / driving licence number.
• Depending on the nature of our interactions with you, there may be certain essential personal information that we have to collect from you so that we can provide you with the information, goods or services that you have requested. This will vary depending on the relationship we have with you.
• For example, if you contact us with an enquiry about a vehicle you are interested in purchasing we will need to collect contact details so that we can get in touch with you. If you then decide to place an order for that vehicle we will need to collect additional information so that we can process that order, including your postal address and payment information.
• We may also ask you for additional personal information which it is optional for you to provide but which will allow us to improve the service that we provide to you. For example, you may provide us with additional contact details to make it easier for us to get in touch with you, or with additional information about your circumstances and preferences to allow us to better tailor our services to you.
• We will always aim to make it clear which personal information it is necessary for you to provide and which personal information is optional. However, if you are unsure as to whether you are required to provide any particular piece of personal information please ask.
• Each of our dealerships has CCTV for security purposes and the safety of our staff. We may therefore collect CCTV footage of you if you visit our premises

• We are committed to protecting your privacy, and will only use your personal information in accordance with applicable data protection legislation, including:
- the Data Protection Acts 1988 and 2003;
- the Data Protection Act 2018;
- the General Data Protection Regulation;
- the Law Enforcement Directive; and
- the e-Privacy Regulations 2011.
• Specifically, we may use your personal information as follows:
- to perform our obligations in respect of an order you place, including
- fulfilling any order that you place for a vehicle, parts or services;
- authorising payments;
- maintaining guarantee and service records; and
- providing after sale services (including vehicle support, maintenance and repair services including warranty services);
- to respond to correspondence you send to us and fulfil the requests you make to us for test drives, service requests, brochure requests or information about specific vehicles
- where you have expressly consented to us doing so, including:
- where you have asked us to enquire about or obtain finance for you to contact brokers and finance companies, to try to find and put in place the finance you require;
- where you have requested that we keep you up-to-date with new, updates, promotions and events, by the types of communication that you have asked us to use;
- where you make an enquiry or request any particular information, to respond to that enquiry and provide the requested information;
- where you have asked us to arrange a lease of a vehicle with a third party;
- where you have asked us to process a change of ownership of your vehicle
- where it is necessary to protect your vital interests, including where we need to tell you about a potential safety issue or product recall;
- where it is necessary for compliance with legal obligations, including:
- for record keeping and regulatory compliance purposes; and
- for carrying out checks to prevent money laundering; and
- for registering your vehicle with the Driver and Vehicle Computer Services Division of the Department of Transport, Tourism and Sport.
- where we otherwise have a legitimate interest in doing so, including:
- sharing your personal information within the Lookers Group and/or with the manufacturer of a vehicle you purchase, as described in more detail in paragraphs 3 and 4;
- verifying the accuracy of information that we hold about you and create a better understanding of you as a customer;
- for network and information security purposes so we can take steps to protect your information against loss, damage, theft or unauthorised access;
- to comply with a request from you regarding the exercise of your rights;
- to inform you of an update to our terms and conditions and policies;
- carrying out checks to prevent fraud to protect us from dishonest activity;
- reminding you about vehicle services and MOTs which are due to ensure (where applicable) the continued validity of any warranty, that your vehicle remains safe and legal to drive and to maintain our customer relationship with you;
- reminding you of your options exercisable at the end of a finance agreement;
- advising you of options available to you which we believe you will find beneficial during the course of your finance agreement;
- informing you about our range of vehicles in your preferred brand including new vehicles;
- to administer competitions and promotions that you enter with us from time to time and to distribute prizes;
- analysing, evaluating and improving our services so that your visit to our website, applications and customer service centre are more useful and enjoyable;
- using automated methods to analyse, combine and evaluate information that you have provided to us so that we can deliver the most appropriate customer service to you by tailoring and making relevant all our service and communications (for example, when your mileage suggests your vehicle is due for a service;
- undertaking market analysis and market research (including contacting you with customer surveys) to enable us to improve the service we offer and so that we can better understand you as a customer and provide tailored offers, products and services that we think you will be interested in; ensuring that our website is presented in the most effective manner for you and your computer and tracking your use of our website through the use of cookies and log files to help us to provide a positive user experience and improve and increase usage of our website;
- operating a CCTV system on our premises to protect the safety and security of our staff, vehicles and property;
- storing phone call recordings and other communications and queries received from you for both quality improvement and staff training purposes.

• The Lookers Group consists of Lookers Motor Group Limited and its subsidiary companies including Charles Hurst Dublin Limited. Where you provide personal information to one company within the Lookers Group it may be shared with other companies within the Lookers Group. This is in our legitimate interests to enable us to operate our Group effectively and to enable us to provide you with an efficient service.
• All members of the Lookers Group are bound by this privacy notice. A list of companies in the Lookers Group is contained in the Appendix to this notice.

We operate our dealership on a “franchised” basis, and work closely with Audi Ireland which is a trading division of Volkswagen Group Ireland Limited, which means that we trade using the manufacturer’s name and branding. In some instances, we will trade under our name and branding, but we still work closely with the manufacturer to ensure that you are provided with the best possible service. We also work closely with other companies in the Volkswagen Group AG including Volkswagen Financial Services AG, Volkswagen Financial Services (UK) Limited and its trading division Audi Finance, Volkswagen Bank GmbH and Volkswagen Leasing GmbH. For more details on each manufacturer’s privacy policy, please refer to the manufacturer’s website using the links below.

Audi AG –

Audi Ireland -

Volkswagen Ireland -

Volkswagen AG -

• Whether you purchase the vehicle from us operating under the manufacturer’s branding or our own, your personal information will in the first instance be collected by us, and will be used for the purposes described in paragraph 2. We will also share your personal information with the manufacturer to be used for purposes such as recalls and market analysis.
• In addition, where you have provided your consent, the manufacturer may use the personal information that you have provided to us to send you marketing communications (we may ask you for consent on the manufacturer's behalf and where we do so we will pass your preferences, including any changes to these preferences, onto the manufacturer).
• We share your personal information with the manufacturer because:
- it is in our legitimate interest to do so, as we are required to do so by the terms of our agreement with the manufacturer and to maintain our on-going relationship with the manufacturer;
- it is required to fulfil your order or other transaction, handle complaints or provide you with a service or information that you have requested;
- it is in the manufacturer’s legitimate interest to have that information, to enable it to communicate important information to you, better understand customer demographics and requirements and (where you have agreed to receive marketing communications) to send you information that it believes may be of interest to you; and
- it is also in your interest that we share your personal information with the manufacturer, so that you can receive important safety information and other relevant communications.

• The manufacturer has its own responsibilities to you for any use it makes of your personal information and will have its own privacy notice which will provide you with more information about how the manufacturer uses your personal information. You can contact the manufacturer directly if you require more information about how the manufacturer will use your personal information or if you want to exercise any of your rights in respect of the manufacturer's use of your personal information.

European Union regulations require the collection of certain data from your vehicle regarding CO2 emissions. We will collect this data and the VIN of your vehicle on behalf of the manufacturer of your vehicle and transmit it to them, to enable them to report this data to the European Commission for the purpose of monitoring CO2 emissions from vehicles. We will not hold or process this data for any other purpose and will delete any copy held by us once the data is transferred to the manufacturer. For information about the manufacturer’s privacy policy and how the data will be held and processed by them, please go to the OBFCM section of this page. If you do not wish this data to be processed in this way, you may opt out.

• We may also share your personal information with:
- a finance provider and/or broker for the purposes of investigating the options available to you, obtaining a proposal and putting that finance agreement in place;
- a third party providing value added services to you such as:
- an insurance provider;
- roadside assistance service providers;
- customer contact centres;
- mobility and car hire providers;
- any party you have given us permission to speak to (such as a relative or friend), your motor insurance company and other people and companies associated with you
- providers of outsourced services, such as
- hosting and IT support or maintenance services and IT security (to the extent necessary for the provider to provide those outsourced services to us);
- direct marketing communications agencies and consultants;
- market research and market analytics service providers;
- legal, accountancy, auditors and other professional advisers;
- data storage and destruction companies;
- customer loyalty programmes
- our employees and employees of the manufacturer of your vehicle
- third parties with which we may choose to improve our processes, products or services or to investigate the possibility of new processes, products or services.
- the prospective seller or buyer of any business or assets in the event that we sell or buy any business or assets.

• Finance providers may further share your personal information as follows:
- to credit reference agencies for the purposes of carrying out searches, a record of which searches will be kept and may be used by other entities in assessing applications from you and/or members of your household for credit in the future; and
- to other lenders for fraud detection, monitoring and prevention purposes.

• We may also share your personal information with third parties if we are under a duty to share your personal information in order to comply with any legal obligation, or in order to enforce or apply such other terms as apply to our relationship, or to protect the rights, property, or safety of our customers, ourselves or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
• We may share anonymised and aggregated information about our customers to third parties, such as advertisers, to allow them to select and send relevant adverts to our customers. We may also use such anonymised aggregate information to help advertisers reach the kind of audience they want to target.

• In certain cases, the sharing of your personal information as described in paragraphs 3, 4 and 5 may involve information being transferred outside of the European Economic Area (EEA) (for example to vehicle manufacturers based in other countries). This may include sharing:
- within the Lookers Group which consists of Lookers Motor Group Limited and its subsidiary companies based within the UK which has been granted an adequacy decision by the European Commission and is therefore considered to have data protection rules that are equivalent to those in the EEA;
- to a third party located in a country that has been granted an adequacy decision by the European Commission and is therefore considered to have data protection rules that are equivalent to those in the EEA;
- to a third party located in a country which is not considered to have the same standards of protection for personal data as those in the EEA, in which case we will take all steps required by law to ensure sufficient protections are in place to safeguard your personal information, including where appropriate putting in place contractual terms approved by the relevant regulatory authorities


• Our ethos is “for you, for life” and, whether you are contacting us for the first time or have been a customer for a while, we hope that we will be able to continue to be of service to you in future. With this in mind, where you provide us with personal information we may retain this information for future use, including:
- providing important follow-up information on your purchase, such as letting you know when your next vehicle service is due;
- undertaking surveys or market research regarding your purchase or regarding your experience of dealing with us;
- providing you with news and updates of a type you have asked to receive;
- monitoring fraud and other illegal or unlawful activity; and
- record keeping purposes.

• The duration for which we retain your personal information will differ depending on the type of information and the reason why we collected it from you. However, in some cases personal information may be retained on a long term basis: for example, personal information that we need to retain for legal purposes will normally be retained for at least six years in accordance with usual commercial practice and regulatory requirements. How long we keep data is primarily determined by how long we need it for the purposes we told you we were going to use it for, time periods set out in law and the period we need to keep it to defend ourselves against legal action. We also retain certain details for such period as may be necessary to validate and handle any motor insurance claims we receive after the statute of limitations has expired and any claims we receive where the claimant was not aware of the injuries until a long time after they were caused.


• It is important to ensure that the personal information we hold about you is accurate and up-to-date, and you should let us know if anything changes, for example if you move home or change your phone number or email address. You may be able to update some of the personal information we hold about you through our customer portal. Alternatively, you can contact us using the details in paragraph 13.


• You have a right to know what personal data we hold on you, why we hold the data and how we are processing the data. Please send your request using the details in paragraph 13 with as much information and detail as possible to help us identify the information you wish to access (ie date range, subject of request) and to allow us to deal with your request efficiently. To answer your request, we may ask you to provide identification for verification purposes.
• Upon receipt of a request, we will have 30 days to provide a response, with an extension of two further months if required. If we require more time to deal with your request, we will notify you of the delay, and the factors resulting in the delay, within 30 days of the receipt of the request. If we refuse your request, we will notify you within 30 days of the receipt of the request accompanied by the reason for the refusal.
• We will not charge a fee for any requests, provided we do not consider them to be unjustified or excessive. If we do consider these to be unjustified or excessive, we may charge a reasonable fee (also applicable for multiple copies) or refuse the request.
• You are entitled to contact the Office of the Data Protection Commissioner if we refuse your request. Contact details are below.


• Where you have given us your consent to use your personal information in a particular manner, you have the right to withdraw this consent at any time, which you may do by contacting us as described in paragraph 13. Please note however that the withdrawal of your consent will not affect any use of your personal information made before you withdrew your consent.
• If you want to stop receiving any information from us, such as news and updates, please let us know by updating your preferences through our customer portal or contacting us using the details in paragraph 13. It may take up to 28 days to unsubscribe you from marketing.
• Your decision to stop receiving information from us may result in the deletion of some of the personal information that we hold about you, but we may still retain personal information we require for other purposes, including where it is required for record keeping purposes.


• In certain circumstances you may be entitled to request the erasure of personal information that we hold about you:
- If the personal data is no longer required for the purposes for which it was obtained;
- Where data is being processed on the basis of consent, you withdraw consent to the processing and no other lawful basis exists;
- If the personal data is being unlawfully processed;
- Where you object to the processing of personal data and there are no overriding legitimate grounds for the processing;
- If your personal data requires deletion in line with legal requirements
• To make a request of this nature, please contact us, providing full details of the personal information you want to be erased and the reason(s) for your request. We will consider all requests upon receipt and confirm to you whether we are able to agree to your request.
• In certain circumstances we may need to retain some information to ensure your preferences are respected on completion of our duties. For example, we cannot erase all information about you where you have also asked us not to send you marketing material. Otherwise, your preference not to receive marketing material would be erased.


• You have the right to restrict the extent of personal data processed by us in circumstances where:
- You believe the personal data is not accurate (restriction period will exist until we update your information);
- The processing of the personal data is unlawful but you wish to restrict the processing of data rather than erase it;
- Where the personal data is no longer required by us but you require the retention of the data for the establishment, exercise or defence of a legal claim;
- You have a pending objection to the processing of your personal data.

Where processing is restricted, your personal data will only be processed with your consent for the establishment, exercise or defence of legal claims; for the protection of the rights of other people; or for reasons important to public interest.

We will contact you to confirm where the request for restriction in fulfilled and will only lift the restriction after we have informed you that we are doing so.


• You have the right to the provision of all personal data held in relation to you in a structured, commonly used and machine readable format where:
- Processing is completed on the basis of contract;
- Processing is completed based on the provision of your consent;
- Processing is carried out by fully automated means.
You may also request that we send this personal data to another data controller where technically feasible.


• You have the right to object to the processing of your personal data. However, the processing must have been undertaken on the basis of legitimate interest by us. If you wish to object to the processing of data, please contact us with your request as described in paragraph 13. We will then stop processing your personal data unless it is required for legal proceedings.


• You have a right not to be subject to a decision based solely on automated processing or profiling where such decisions would have a legal effect or a significant impact on you. In such circumstances you have a right to object to such processing.

• Please note that all calls may be recorded for training, monitoring and quality purposes. All recordings will be handled strictly in accordance with the provisions of this privacy notice.

• When you browse our website, we may use “cookies” to keep track of your visit and give you a better browsing experience. Please see our cookie policy under the cookie policy section of this page.
• In common with most websites, our website logs various information about visitors, including internet protocol (IP) addresses, browser type, internet service provider (ISP) information, referring / exit pages and date / time stamp. We may use this information to analyse trends, administer the website, track your movement around the website and gather broad demographic information.

• The protection of your personal information is very important to us and we have in place various security measures to ensure that your personal information is kept secure.
• However, you should be aware that the method you use to get in contact with us, such as email or post, may not be entirely secure and your personal information may be susceptible to being intercepted in transit. Equally, your personal information is at risk if a malicious third party gains access to your account on our customer portal or to any other place where your personal information is stored, such as your email account.
• You should therefore take all reasonable steps to keep your personal information secure, including choosing a secure password for your account on our customer portal and your email account and not disclosing your passwords to anybody else. You should use a unique password for every account.
• We will never:
- call or email to ask you for your online banking details (eg passwords, pass phrases etc);
- send someone to your home who cannot identify themselves as a Charles Hurst Dublin Limited/Audi Centre employee to collect cash, bank cards or anything else relating to your financial information;
- ask you for personal or banking information by email or text message;
- email you with a link to a page which asks you to enter any banking log-in details;
- ask you to authorise the transfer of funds to Charles Hurst Dublin Limited/Audi Centre or any of its employees; or
- provide motor sale services through any mobile apps other than Charles Hurst Dublin Limited/Audi Centre official apps.
• If any of the things listed above happens, the person contacting you or advertising the services is not working for us or on our behalf and you should not under any circumstances provide any personal information or money.
• If you suspect you have been the target or victim of fraud:
- contact us immediately, by phoning +353 1 2120100 or by contacting your sales executive at the dealership using the number shown on our official website or other communications you know to be legitimate;
- report the fraud to the Gardai as soon as possible and you may also wish to report it to the European Consumer Centre Ireland, MACRO Building, 1 Green Street, Dublin 7, D07 X6NR phone (01) 8797 620, fax 01 8734328 or email; and
- beware of other scams, particularly people offering to recover funds you have lost.

• You are entitled by law to ask for a copy of your personal information at any time. Please contact us using the details in paragraph 13.
• In the unlikely event that you have any concerns about how we use your personal information, please contact us as described in paragraph 13. This includes situations where you want to request the rectification or erasure of your personal information, restrictions to be placed around how we use your personal information, or to object to a particular use.
• If you make a complaint about our handling of your personal information, it will be dealt with in accordance with our complaints handling procedure accessible under the Complaints Handling section of this page.
• If we are unable to resolve your complaint, you may make a complaint to the Office of the Data Protection Commissioner. Contact details are:
- Data Protection Commission, Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland. Phone +353 (0761) 104 800 | LoCall 1890 25 22 31 | Fax +353 57 868 4757 | email
• Please see for more information.

• We reserve the right to alter this privacy notice at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our privacy notice from any dealership or by contacting us as described in paragraph 13. Should you object to any alteration, please contact us.

If you need to contact us about this notice or any matters relating to the personal information we hold on you, you can write to the Data Protection Manager, Audi Centre, Bracken Road, Sandyford, Dublin 18.

In addition, requests to unsubscribe from marketing purposes can be made by writing to the Data Protection Manager at the above address.14. FURTHER INFORMATION

We hope that the contents of this privacy notice address any queries that you may have about the personal information we may hold about you and what we may do with it. However, if you do have any further queries, comments or requests, please contact us as described in paragraph 13 above.

Whilst this privacy notice sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Data Protection Commissioner’s website which can be found at:

The Lookers Group is made up of a number of different companies. These are set out below:

Lookers Motor Group Limited

Platts Harris Limited

Addison Motors Limited

Addison TPS Limited

Bluebell (Crewe) Limited

Colebrook & Burgess Limited

Charles Hurst Dublin Limited

Charles Hurst Limited

Charles Hurst Motors Limited

Drayton Group Limited

Knights North West Limited

Lookers Birmingham Limited

Lomond Motors Limited

Lomond Motors East Limited

Lomond TPS Limited

Lookers Motor Group Limited

MB South Limited

The Dutton-Forshaw Motor Company Limited

Radford Bavarian Limited

Fleet Financial Limited

Lookers Leasing Limited

GET Motoring UK Limited

Complaints Handling

We’re sorry that we have not met your expectations and that you’re not happy with our service. By making a complaint, you’re giving us the opportunity to investigate and improve our services for you and for everyone.

How to Contact Us
You can contact us about your complaint by telephone, email or post choosing from one of the following options to ensure your complaint is handled by the right dedicated complaints handling team.

Vehicle Complaints Only

Call Us: 0191 298 1425
Email Us:

Write to Us:
Customer Liaison Team
Unit A1, First Avenue
Tyne Tunnel Trading Estate
North Shields
Tyne & Wear
NE29 7SU

Finance and/or Insurance (F&I) Complaints

Call Us: 0161 291 0043
Email Us:

Write to Us:
F&I Complaints Department
Lookers House
3 Etchells Road
West Timperley
WA14 5XS

Complaints regarding data

If you need to contact us about this notice or any matters relating to the personal information we hold on you, you can write to the Data Protection Officer, Lookers House, 3 Etchells Road, West Timperley, Altrincham, WA14 5XS or email

In addition, requests to unsubscribe from marketing purposes can be made through the customer portal or by emailing us at stating "Audi Centre Sandyford Unsubscribe" in the subject line.
Finance & Insurance Complaints Handling Process
We value all our customers and aim to provide a first class service at all times, including in complaints handling. This page outlines our complaints handling process for finance and insurance complaints which are products regulated by the Central Bank of Ireland.

All complaints received are treated with confidentiality and in accordance with the requirements of data protection legislation.
We will always strive to investigate and resolve your complaint promptly and fairly and as a minimum, we will ensure that we:
• Acknowledge your complaint in writing within 5 working days of receipt
• Investigate your complaint fully and impartially obtaining all information as necessary
• Within 8 weeks we will write to you with either a final response confirming the outcome of our investigation, or a response which confirms the progress of our investigation detailing the reasons for delay.
• Our final response to you will set out our final view on the issues raised in your complaint and tell you whether we are accepting or rejecting your complaint. In both circumstances, we shall provide a full explanation of how we have reached a decision.
• If once you have received our final response or after eight weeks, you are not satisfied with our response, you may have the right to refer your complaint to the Financial Services and Pensions Ombudsman. You must do so within 6 months of our final response to you.
If you remain dissatisfied with our response...
We aim to resolve complaints at the earliest possible opportunity. If you remain dissatisfied, we recommend that you refer your complaint to one of the following services.

For Finance and Insurance Complaints:

The Financial Services and Pensions Ombudsman (FSPO) is a free and independent service available to consumers who have a complaint about a financial product or service.

The address, website and contact details of FSPO are as follows:


Address: Lincoln House, Lincoln Place, Dublin 2,D02 VH29


Telephone: +353 1 567 7000

For Sales/Service/Dealership Related Complaints

If your complaint is not about a financial or insurance product or service, and you are unhappy with how we have resolved your complaint, you may refer your complaint to The Society of the Irish Motor Industry (SIMI) who offer a complaints resolution service. To contact the SIMI, please use the following details:

Address: SIMI, 5 Upper Pembroke Street, Dublin 2



Telephone: 01 6761690

Cookie Policy

We use cookies to enhance the performance of our website and personalise your online Audi Ireland experience.
What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to work more efficiently, by remembering your actions and preferences (such as login, language, font size and other display preferences) if you've been to the website before, so you don’t have to keep re-entering them whenever you come back to the site.

They are also useful to provide information to the owners of websites. Cookies are used to measure which parts of the website people visit and to customise your experience, as well as to provide information that helps us monitor and improve the website's performance.
Description of cookies

Session Cookies

Session cookies are temporary cookie files, which are erased when you close your browser. The next time you visit that site it will not recognise you and will treat you as a completely new visitor as there is nothing in your browser to let the site know that you have visited before.

Persistent Cookies

These remain on your hard drive until you erase them or they expire. How long a cookie remains on your browser depends on how long the visited website has programmed the cookie to last.
This website uses persistent cookies when we need to:
• manage return visits
• remember preferences and settings
• remember when you have voted in a poll so that you don’t need to do this more than once during your visit

First Party Cookies

The function of this type of cookie is to retain your preferences for our website. They are stored and sent between our servers and your computer’s hard drive. We collect this information anonymously, so it doesn't identify anyone as an individual and no personal information is stored in our cookies. We always use cookie data in a responsible way. These cookies may be either Session or Persistent cookies.

Third Party Cookies

Some of the services and products within the pages of our website are provided by third parties who, in time, may set their own cookies to enable such services. These cookies are stored and sent between the third-party’s server and your computer’s hard drive. These cookies are usually persistent cookies. Because we don’t control the settings of these third party cookies, we recommend that you visit the third party website that has generated them for more information about how to manage them.

Some examples of these are:

Functional web tools: We offer some useful tools such as the Used Car Locator or Dealer Finder which requires cookies from other Brand’s group websites in order to allow it to find cars or dealers near to you.
Social network sharing: If you share material from our website using social networks, such as Facebook, Instagram or Twitter, you may be sent cookies from these websites.
Audi Ireland advertising: We sometimes advertise on other websites. These adverts use third party cookies to help them to display personalised ads that are relevant to you.
How do we use cookies?

Strictly Necessary

“Strictly Necessary means the cookies are essential for the provision of the site and any requested services, but do not perform any additional or secondary function.”


These cookies collect information about how visitors use a site, for instance which pages visitors go to most often, and if they get error messages from web pages. They also allow us to record and count the number of visitors to the site, all of which enables us to see how visitors use the site in order to improve the way that our site works. These cookies do not collect information that identifies a person, as all information these cookies collect is anonymous and is used to improve how our site works.


These cookies allow our site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced features. For instance, a site may be able to remember your log in details, so that you do not have to repeatedly sign in to your account when using a particular device to access our site. These cookies can also be used to remember changes you have made to text size, font and other parts of web pages that you can customize. They may also be used to provide services you have requested such as viewing a video or commenting on an article. The information these cookies collect is usually anonymised. They do not gather any information about you that could be used for advertising or remember where you have been on the internet.

Targeting / Advertising Cookies:

When a consumer visits a web site, the user’s browser submits information about what he / she is looking at to third-party advertising networks (e.g. pages visited, time spent viewing each page, links clicked on, searches made, interaction, etc.) to create a ‘profile’ that links to that visitor's web browser. Site publishers can use this data to create defined audience segments based upon visitors that have similar profiles (personalised content), i.e. if a person later clicks on another site in the same advertising network, ads for the product the user viewed at the first site could show up. Users can clear these cookies periodically to clear out their record with ad networks.

How to control cookies

You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work. You can control and/or delete cookies as you wish. For details see and
First Party Cookies list

• Cookie: adb_mcmid

Purpose: Adobe Marketing Cloud Visitor ID

Category: Performance cookie

• Cookie: ac_hid

Purpose: The configurator generates a random ID for the browser of the current user for recognition.

Category: Functional cookie

• Cookie: ADrum

Purpose: AppDynamics Real User Monitoring anonymized monitoring to identify load times and loading errors on the pages

Category: Indispensable cookie

• Cookie: ADRUM_BTa

Purpose: AppDynamics Real User Monitoring anonymized monitoring to identify load times and loading errors on the pages

Category: Indispensable cookie

• Cookie: ADRUM_BT1

Purpose: AppDynamics Real User Monitoring anonymized monitoring to identify load times and loading errors on the pages

Category: Indispensable cookie

• Cookie: LBCOOKIE

Purpose: This cookie is necessary for load distribution via the load balancer.

Category: Indispensable cookie

• Cookie:
% 40AdobeOrg

Purpose: This cookie sets an anonymous but unique ID per user.

Category: Performance cookie

• Cookie: AMCVS_xxxxxAdobeOrg

Purpose: This cookie sets an anonymous but unique ID per user.

Category: Performance cookie

• Cookie: s_cc

Purpose: This cookie checks if a user accepts cookies.

Category: Performance cookie


Purpose: This cookie assigns each user an anonymous session ID via the server.

Category: Indispensable cookie

• Cookie: s_sq

Purpose: This cookie stores information from the previous link the user clicked to read the current page.

Category: Performance cookie

• Cookie: lvc_ {market}

Purpose: This cookie stores the last vehicles visited. This cookie is then read out on the detail page, showing the last viewed vehicles.

Category: Functional cookie

• Cookie:
notepad_ {market}

Purpose: This cookie is used to save favorites (notepad).

Category: Functional cookie

• Cookie:

Purpose: This cookie stores the type of result list (there are 2 different views (Grid + List View).) This cookie stores which of the two views was used to use the same on the next entry.

Category: Functional cookie

• Cookie: vtp.mfccampaign. {market}

Purpose: This cookie is used to show / hide marketing campaigns during the IPO.

Category: Functional cookie

• Cookie:
vtp.mfccampaign. {market}

Purpose: This cookie is used to show / hide marketing campaigns during the IPO.

Category: Functional cookie

• Cookie: LBCOOKIE

Purpose: This cookie is necessary for load distribution via the load balancer.

Category: Indispensable cookie


Purpose: This cookie stores the current session anonymously.

Category: Indispensable cookie

• Cookie: cbs_ {market} _ [#]

Purpose: This cookie is used to store a search (search parameters are stored in the cookie)

Category: Functional cookie

• Cookie: myAudi

Purpose: This cookie stores the token for the myAudi login

Category: Functional cookie

• Cookie: vtp.aoz. {} carId

Purpose: This cookie stores the selected AOZ items / packages

Category: Functional cookie
Third Party Cookies List

Cookie: Google Analytics
Purpose: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where the visitors have come to the site from and the pages they have visited.

Cookie: Google Maps
Purpose: These cookies are used by Google Maps who provide our Centre location capability. They contain no sensitive or personal data.

Cookie: Facebook
reg_fb_ref lsd
Purpose: These cookies allow our Facebook fans to interact with the website and like our content.

On-board fuel consumption monitoring data (OBFCM data) Data Protection Information Notice - Ireland

Visit of AUDI service with new vehicle registered after 1.1.2021

Dear customer,

As part of your visit, your AUDI dealership carries out all the processes necessary to provide the stipulated service and to satisfy your requirements. This typically leads to a series of processes in which information about you as a customer and your vehicle is processed and in which AUDI AG is involved as the manufacturer of your vehicle. In particular, this involves handling service processes and new car or used car purchases, or conducting customer surveys. We will inform you of the relevant data processing by AUDI AG in the following sections.
A. Controller
This privacy policy provides information on the collection, processing and use of your personal data by AUDI AG, Ettinger Straße 70, 85057 Ingolstadt, Germany.
B. Collecting, processing and use of your personal data
Reading out on-board fuel consumption monitoring data (OBFCM data)

For compliance with legal requirements (Commission Implementing Regulation (EU) No. 2021/392), vehicle data recording fuel consumption and kilometres driven (known as onboard fuel consumption monitoring data) is read out when vehicles are taken in for service or repairs and sent to the European Commission together with the vehicle identification number.

Data processing, transfer and storage is regulated by the provisions of this legal requirement; customers may expressly refuse to such activities prior to the data being read out in the authorised workshop. Your data is deleted after 15 years at the latest or in accordance with the legal requirements, e.g. as soon as the purpose for which the data was collected no longer applies and provided that there are no other retention obligations.
C. Your rights
You may exercise the following rights vis-à-vis AUDI AG at any time, free of charge.

You can obtain further information about exercising your rights on the following website:
Right to access: You have the right of access to your personal data stored by us, be provided with information about to what extent your personal data will be processed or shared and to receive a copy of your stored personal data.

Right to rectification: You have the right to obtain from us the rectification of any inaccurate or incomplete personal data concerning yourself.

Right to erasure: You have the right to have your data erased if the conditions set out in Article 17 of the GDPR are met. According to this, you can demand, for example, that your data is erased if it is no longer necessary for the purposes for which it was collected. In addition, you can demand erasure if we process your data on the basis of your consent and you withdraw this consent.

Right to restriction of processing: You have the right to ask for a restriction of the processing of your data if the conditions set out in Article 18 of the GDPR are met. This is the case, for example, if you dispute the accuracy of your data. You can demand restriction of processing for the period during which the data is being checked.

Right to reject: You have the right to reject to the processing of your data if processing is based on an overriding interest or your data is used for the purposes of direct advertising. A rejection is permitted if processing is conducted in either the public interest or for the exercise of official authority, or if it is conducted for a legitimate interest of AUDI AG or of a third party. If you reject to the processing of your data, please notify us of the reasons for your rejection. Furthermore, you have the right to reject to data processing for the purposes of direct marketing. This also applies to profiling where this is connected to direct marketing.

Right to data portability: If data processing is based on consent or performance of a contract and the processing is performed by automated means, you have the right to receive your data in a structured, commonly used and machine-readable format and to transmit this data to another data processor.

Right to withdraw consent: Where data processing is based on consent, you have the right to withdraw your consent to data processing, with future effect, at any time free of charge.

Right of complaint: You also have the right to lodge a complaint about our processing of your data with a supervisory authority - Bayerisches Landesamt für Datenschutzaufsicht -
D. Your contacts
Contacts for exercising your rights

The contact persons for exercising your rights, along with further information, can be found on the following website:

Data protection officer

Our data protection officer is your contact person for matters relating to data protection:

Data protection officer of AUDI AG,
DSGVO-Betroffenenrechte, 85045 Ingolstadt, Germany