Our Safe System

Help us protect each other

Audi Centre has implemented robust measures so we can help you as easily, quickly and as safely as possible. Here is what you can expect during your next visit to Audi Centre. Of course, these measures are continually under review in line with expert guidance. 

Last Updated: January 2021

Help efficiency by making an appointment

To minimise wait times in our showroom, operating on an appointment basis will allow us to better control the number of customers in our dealership at any given time, ensuring we can deal with you as efficiently as possible. Of course, you can just call in but please be aware you may need to wait for a short time outside the building while our team deals with prior appointments.

January 2021 Update: We are physically open for service and parts only. Our sales team are available virtually. 

Note to Service Customers: We may be unable to provide you with a courtesy car or lift to a local destination at the time of your appointment. Please call our service team on 01-2120100 to discuss your options. 

Contact-free

You will receive the same excellent service that you have come to expect from the Audi Centre team, but for now, our team will operate without any contact to ensure both your safety and ours.

Sanitisation

Hand Sanitiser

Hand sanitiser is available at the entrance and in other locations around our dealership, our team will prompt you to sanitise when necessary.

Be reassured that we have also introduced a ‘safe system’ of stringent hygiene protocols and enhanced cleaning procedures to ensure surfaces in Audi Centre are cleaned as frequently as possible. 

See below for information on how we deal with your car.

Keep the distance

Social Distancing

Please read the signs at the entrance, follow the black signs for service, white signs for parts and the red signs for sales. We have established a one-way system to help everyone keep at least 2 metres apart.

Please do keep your own space in mind when visiting.

Desk Screens

Desk Screens
In areas where you will need to discuss information, our employees will operate behind a screen in order to further reduce the risk of viral transmission.

Face & Hand Protection

Our team will wear PPE as appropriate to any given task. Customers can be provided with a mask and gloves on request, just ask a team member at the entrance.

Car Protection & Sanitisation

Car Interior Protection Pack

When it comes to your car, our team will disinfect key touchpoints on your vehicle before use, your car will then be fitted with a variety of covers to protect these key touchpoints - e.g. steering wheel, seat, gear stick.

Following a service, our team will use a specialised Ozone (O3) sanitisation system which kills viruses, the process takes around 20 minutes.

Stay at home if unwell

Stay at home
We would ask you to please stay at home if you are experiencing any symptoms which could be associated with COVID-19. This will ensure we can keep everyone as safe as possible.